Tiered Support Plans

At Essex Tech, we understand that businesses evolve and grow over time, and their IT needs evolve with them. That's why we’ve designed a tiered support plan that offers scalable, flexible solutions to meet your business wherever you are in your journey—from start-up to established enterprise.

Whether you’re just starting to build your IT infrastructure, scaling your operations, or optimizing advanced systems, our support packages are tailored to deliver the right level of service at the right time. With our comprehensive approach, you’ll benefit from expert guidance in areas such as cloud solutions, cybersecurity, website management, and generative AI—ensuring that your IT framework grows alongside your business.

Our tiered support plan is ideal for companies at different stages, allowing you to start with the essentials and expand as your needs increase. This approach gives you the freedom to focus on what matters most—running and growing your business—while we ensure your technology is aligned, optimized, and secure.

1. Essentials (£500 - £1,000/month)

Designed for small startups or SMEs just beginning their IT journey. Focused on foundational IT support, cost-saving measures, and basic security.

• Features:
• IT systems evaluation and basic optimization recommendations
• Basic cloud setup and support (e.g., file sharing, storage)
• Cybersecurity essentials (firewall setup, malware protection)
• Basic data management and backup solutions
• Monthly check-in and support (up to 5 hours per month)
• Cost: £500/month for basic services, £1,000/month for more extensive support (additional hours, advanced consultation)

2. Growth (£1,500 - £2,500/month)

Targeted at SMEs with established IT needs looking to streamline operations and integrate AI to support productivity and security.

• Features:
• Comprehensive IT assessment and cost-saving recommendations
• Advanced cloud solutions and managed hosting
• Network security upgrades (firewall monitoring, access management)
• Generative AI tools for basic process automation (e.g., automated reporting, workflow support)
• Enhanced data backup and recovery plans
• Monthly support (up to 10 hours per month) with quarterly strategy sessions
• Cost: £1,500/month for standard support, £2,500/month for customized AI integrations and additional support hours

3. Enterprise (£3,000 - £5,000+/month)

Designed for mature SMEs requiring advanced, scalable IT infrastructure and extensive security, with integrated AI tools tailored to their needs.

• Features:
• Full IT infrastructure assessment, with in-depth optimization recommendations
• Custom cloud solutions (dedicated resources, SaaS integration)
• Advanced cybersecurity (intrusion detection, incident response support)
• Generative AI for custom automation tools (e.g., chatbots, predictive analytics, role-specific AI tools)
• Tailored data management and compliance solutions
• Dedicated account manager and priority support (up to 20 hours per month)
• Cost: Starting at £3,000/month for standard support, with custom pricing for complex AI projects or higher support hours

Additional Services (Add-Ons)

• On-Demand Support: £75/hour for services outside monthly limits
• Custom AI Development: £2,000/project (one-time fee) for bespoke AI tools tailored to client-specific workflows
• Data Migration/IT Overhaul: Starting at £1,500/project for comprehensive IT infrastructure changes