IT Infrastructure Support Services

Comprehensive IT Infrastructure Support Services

A reliable IT infrastructure is the backbone of any successful business. With Essex Tech’s infrastructure support services, you can keep your technology environment secure, efficient, and scalable. Our proactive support covers everything from network and server management to hardware troubleshooting, ensuring your infrastructure meets the demands of your growing business.

Our flexible service packages are tailored to fit your business needs, helping you maintain a stable and high-performing infrastructure with minimal hassle.

1. Network Monitoring and Optimization

• Service Scope: Proactive monitoring and optimization of network performance, bandwidth allocation, and traffic management. Includes resolving network bottlenecks and ensuring stable connectivity.
• Pricing: £100 - £200 per month
• Benefit: Keeps your network running smoothly, minimizes downtime, and provides reliable connectivity across your business.

2. Server Management and Maintenance

• Service Scope: Regular updates, security patches, performance checks, and backup management for on-premises or cloud servers. Includes monitoring uptime and resolving any server-related issues.
• Pricing: £150 - £300 per month per server
• Benefit: Ensures your servers are secure, up-to-date, and performing optimally, reducing the risk of unexpected failures.

3. Hardware Support and Troubleshooting

• Service Scope: On-demand support for hardware issues, including desktops, laptops, printers, and other peripherals. Covers minor repairs, upgrades, and troubleshooting (up to 3 hours per month).
• Pricing: £75 - £150 per month
• Benefit: Provides peace of mind knowing that any hardware issues can be resolved quickly, ensuring minimal disruption to daily operations.

4. Data Backup and Disaster Recovery

• Service Scope: Automated, secure backups of critical business data and systems. Includes a disaster recovery plan for quick restoration in case of data loss or hardware failure.
• Pricing: £100 - £200 per month
• Benefit: Protects your business from data loss and ensures quick recovery after incidents, safeguarding valuable information and minimizing downtime.

5. Cybersecurity and Threat Management

• Service Scope: Proactive threat monitoring, firewall management, and security patching. Includes monthly vulnerability assessments and implementation of protective measures.
• Pricing: £150 - £250 per month
• Benefit: Secures your infrastructure against cyber threats, ensuring that sensitive data and systems remain safe from unauthorized access or breaches.

Bundled Service Packages

1. Basic Infrastructure SupportIncludes: Network Monitoring, Basic Hardware Support, and Data Backup.
   Pricing: £250 - £400 per month
   
2. Standard Infrastructure ManagementIncludes: Basic Support, Server Management, Cybersecurity, and Hardware Support.
   Pricing: £500 - £700 per month
   
3. Comprehensive IT Infrastructure PackageIncludes: Full Network Monitoring, Server Management, Backup and Disaster Recovery, Cybersecurity, and Hardware Support with a Monthly Performance Report.
   Pricing: £800 - £1,000 per month
   
4. Custom Infrastructure SolutionIncludes: Tailored services based on unique business needs, such as advanced network configurations, hybrid cloud management, or specialized hardware support.
   Pricing: Custom quote based on requirements
   

Additional Services and Add-Ons

• Additional Support Hours: £50 per hour (for extra support outside of monthly allocation).
• Advanced Security Audit: £200 - £400 per audit (for thorough security assessments).
• Equipment Setup and Installation: £75 - £150 per device (for initial setup or replacement).
• Consultation and Infrastructure Planning: £100 per hour (for strategic planning, scaling, or system upgrades).

Why Choose Essex Tech for Infrastructure Support?

At Essex Tech, we understand that a reliable, secure infrastructure is essential to business success. We take a proactive, people-centered approach to ensure your IT environment is stable, secure, and scalable. Our experience and hands-on expertise mean that your infrastructure is consistently maintained, optimized, and secure—helping your team stay productive and your business thrive.

Let Essex Tech take the hassle out of IT infrastructure management so you can focus on growing your business with confidence. Contact us today to discuss how our infrastructure support services can support your business goals.