Software Support
Comprehensive Software Support Services
Running a business smoothly requires software that’s reliable, secure, and tailored to your team’s needs. Essex Tech provides a full suite of software support services to ensure your applications are optimized, secure, and consistently supported. From setup and configuration to troubleshooting and security updates, we handle all aspects of software management, so you can focus on growing your business.
Our software support packages are designed to adapt to different business needs, whether you need basic support or advanced assistance with complex software solutions.
1. Software Installation and Setup
- Service Scope: Installation, setup, and initial configuration of software applications, including setting up user permissions, profiles, and integrations.
- Pricing: £75 - £150 per application (one-time setup)
- Benefit: Ensures software is installed correctly and configured for your specific needs, enabling efficient workflows from day one.
2. Routine Software Maintenance and Updates
- Service Scope: Regular updates to ensure that all software is up-to-date with the latest features and security patches, preventing vulnerabilities and improving functionality.
- Pricing: £50 - £100 per month per application
- Benefit: Keeps software running smoothly and securely, minimizing downtime and performance issues.
3. Troubleshooting and Technical Support
- Service Scope: Ongoing technical support for resolving software issues, addressing bugs, and answering user questions. Includes up to 3 hours of troubleshooting per month.
- Pricing: £100 - £200 per month per application
- Benefit: Provides peace of mind knowing that software issues will be promptly addressed, ensuring minimal disruption to business operations.
4. Software Security Monitoring and Protection
- Service Scope: Monitoring for potential security vulnerabilities, implementing protective measures, and ensuring compliance with best security practices. Includes security updates and regular scans.
- Pricing: £75 - £150 per month per application
- Benefit: Protects sensitive data and mitigates risks associated with cyber threats, ensuring business software remains secure and compliant with industry standards.
5. User Training and Documentation
- Service Scope: Provides training sessions (remote or on-site) and comprehensive user guides to ensure employees can use the software effectively and with confidence.
- Pricing: £100 - £300 per session (up to 2 hours)
- Benefit: Empowers your team with the knowledge they need to use software efficiently, reducing the need for ongoing support and enhancing productivity.
Bundled Service Packages
- Basic Software SupportIncludes: Installation and Setup, Routine Maintenance, and Security Monitoring.
Pricing: £150 - £250 per month - Standard Software SupportIncludes: Basic Support, Troubleshooting and Technical Support, and User Training (one session included).
Pricing: £300 - £450 per month - Comprehensive Software ManagementIncludes: Full Support including Troubleshooting, Maintenance, Security Monitoring, and Training, plus a Monthly Performance Report.
Pricing: £500 - £700 per month - Custom Software Support SolutionIncludes: Tailored support based on specific needs, such as integration support, API management, or custom feature development.
Pricing: Custom quote based on requirements
Additional Services and Add-Ons
- Additional Troubleshooting Hours: £50 per hour (for support needs beyond monthly allocation).
- Advanced Security Audits: £100 - £300 per audit (for comprehensive security checks and compliance requirements).
- Additional Training Sessions: £100 per session (up to 2 hours).
- Custom Feature Configuration: Custom quote based on project scope.
Why Choose Essex Tech for Software Support?
At Essex Tech, we understand that reliable, secure software is essential for business success. Our proactive approach ensures your software is consistently maintained, secure, and optimized for your specific needs. We focus on keeping your applications running smoothly and securely, supporting your team, and empowering you with knowledge, so your software investments continue to drive your business forward.
Ready to simplify your software support? Contact Essex Tech today to learn how we can keep your software secure, efficient, and fully supported, allowing you to focus on achieving your business goals with confidence.